Production does not keep office hours. Swoom on-call engineers take the pager for your platform day and night, so incidents are picked up and worked by someone who knows your systems, and your own team gets to sleep.
What we take on
- Round-the-clock monitoring and first response for your cloud infrastructure and applications
- Triage, escalation and resolution, following runbooks we agree with you
- Clear incident communication while an issue is open, and a written review afterwards
- Follow-up work to remove the causes of repeat alerts
How it works
We start by learning your architecture, your alerting and your escalation paths. From there we agree what we own, how we reach your team, and what a good response looks like for each kind of incident. Our engineers work inside your existing tools, so nothing has to be replaced to get started.
On-call cover pairs naturally with Site Reliability Engineering when you want the underlying reliability work done as well.